COVID-19 (Coronavirus)
The Corona virus is covered by Package Tour Protection legislation in the same way as other natural disasters, epidemics etc. The Package Tour Protection legislation is there to ensure that you, the consumer, do not suffer any financial loss if a package tour that you have purchased is changed or cancelled due to circumstances such as those mentioned above.
In other words this means that if you have purchased a package tour to a country in which it is no longer possible to complete the tour you have booked, then you, the consumer, are entitled to be fully reimbursed for the entire cost of the booked tour, or the amount that you have already paid. However it is not possible to be reimbursed for other extra costs that you may have incurred in association with the tour such as train tickets, medication, lost holiday allowances, etc.
If the tour can be carried out with a few alterations that are not regarded as significant changes, then compensation for the part of the package tour that affected any such alteration will be agreed with the tour operator.
If you, as the traveller, wish to cancel the purchase of a tour you have booked, you will be able to do this if the prevailing conditions at your intended destination are such that you will be unable to complete your intended tour in accordance with the booked itinerary. If this is not the case, you can of course still cancel your tour based on the normal cancellation policy that covers the tour you booked.
When advising against travel in an event such as that created by the Corona virus, which is done as a precautionary measure, the situation can change very quickly - often from day to day. Any tour cancellations are therefore likely to occur relatively close to the date of departure.
We are constantly keeping ourselves up to date with the latest advice and are following all developments closely in order to give our customers the very best guidance. This allows you, our customer, to continue to plan all your future travel activities with us as safely as possible.
Cancellation of travel before 31 / 8-2020
UM discourages all unnecessary travel (Orange)
By default the customer has the right to cancel free of charge if the danish Ministry of Foreign Affairs (UM) discourages travel to the travel destination when the travel should take place. This is the precautionary principle as UM will update their travel guides every Thursday. Our cancellation of travel will therefore take place 2-3 weeks before the scheduled departure day - unless we know for sure that the travel destination does not accept guests.
Um allows travel
If a travel destination is included in the list of countries that UM advises travel to, the travel have to be completed. In principle, there is no exception to this rule. If the customer has problems traveling for health reasons, the cancellation insurance must be used.
Cancellation of travel after 31/8
UM discourages all unnecessary travel (Orange)
The precautionary principle still remains. This means that the customer basically has to wait and be patient. Therefore, the customer cannot cancel a trip and get the money back.
If the customer still wants to cancel the trip, there will be a cancellation fee. The customer have to contact the responsible travel consultant to be informed of this fee, as it depends on the possibility of getting a refund, flight, etc. You can also have a look at "Postponement of travel after 31/8 to 2021/22"
Therefore, the recommendation is that the customer awaits resignation from UM.
Um allows travel
If a travel destination is included in the list of countries that UM advises travel to, the travel have to be completed.
If the customer still wants to cancel the trip, there will be a cancellation fee. The customer have to contact the responsible travel consultant to be informed of this fee, as it depends on the possibility of getting a refund, flight, etc. It is also to see below "Postponement of travel after 31/8 to 2021/22"
Therefore, the recommendation is that the customer awaits resignation from UM.
Postponement of travel after 31/8 until later in the year
This postponement can be made for the amount required by the supplier and airline. Our normal change fee will lapse.
Postponement of travel after 31/8 – 2021/22
We charge a change fee of 10% of the travel price - however max. EUR 205 per trip. person.
If there are costs associated with the postponement, it must be added to the fee above.
/26. juni 2020
